Information we collect
If you contact us by email or by telephone to enquire about our products and services, we will obtain certain information from you to be able to respond to your queries.
When you become one of our clients or suppliers, we will need to obtain certain information from you in order to set you up on our systems and commence trading with you.
If you are trading as an individual, some of this information may be considered personal information. If you are employed or engaged by a customer or supplier which trades as a company, the personal information we are likely to require is your name, title and contact details, as a representative of the company. This may be provided to us by another member of your organisation.
Purpose and lawful basis for processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- where we need to perform the contract we are about to enter into or have entered into with you
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- where we need to comply with a legal or regulatory obligation.
The information below shows the types of data processing we undertake and the purpose and lawful basis we rely on:
| Individual | Purpose | Lawful basis |
| Customer | To register you or the company for whom you work as a new customer | Performance of contract with you or necessary for our legitimate interests to be able to perform the contract with the company for whom you work |
| Customer/supplier | To process and deliver orders, including a) manage payment, fees and charges, and b) collect and recover money owed to us | Performance of contract with you or necessary for our legitimate interests to be able to perform the contract with the company for whom you work |
| Customer/supplier | Transacting and managing a relationship with you or the company for whom you work | Performance of contract with you or necessary for our legitimate interests to be able to perform the contract with the company for whom you work |